Entries by Kim Troy

How To Bring Your Culture To Life

An employee shows that they are as effective as a team leader as they are as a team member. If collaboration is one of your business’s core values, this behavior might be an indicator of a worker that embraces your company’s culture. Civilis Consulting CEO, Kim Troy explores how to recognize and bring to life […]

The Virtual Company: the Good, the Bad, and the Ugly

It was a conscious decision to be a virtual company, and it’s actually a decision that we made long before Civilis came to be.  As serial entrepreneurs, we’ve found lots of ways to make money. But as far as we’re concerned, making a profit is not the only reason to build a company. We’re of […]

Practical Advice for Businesses in Crisis: People Come First

With all that’s currently taking place across the globe, it’s important now more than ever to implement smart, thoughtful strategies in your business to weather the crisis. In this special blog series, Mike Sayre shares his advice for businesses navigating difficult waters. People always come first! Businesses are built and run by people. As a […]

Amplify Effective Sales Process

The founder of a commercial building product manufacturer built a company that was successful for many years. However, operating as a single rainmaker, he had reached the limit of the accounts he could service, plateauing growth. Faced with a market opportunity and desire to continue to grow the business, he needed to add salespeople to […]

Emotional Connection Fuels Success

A non-profit that serves children and their families was planning to expand nationwide, more than doubling its local chapters. The organization’s execution and messaging were disjointed across all stakeholder groups including the board, paid staff, volunteers, families and donors. The organization’s inconsistent execution and misalignment were impeding the planned expansion and creating financial shortfalls. We […]

Operational Excellence Drives Satisfaction

A fast-growing, services-based company, with geographically dispersed teams working remotely, was experiencing service failures and growth was beginning to stagnate. As the company had grown and new employees came on board, departments/functions became siloed, collaboration suffered and communication between functions became almost non-existent. Critical information was getting lost or misunderstood, morale was declining, and more […]

Business Continuity: Strategies for Dealing with COVID-19

The following covers seven areas in your business that will be impacted by the COVID-19 pandemic, along with some strategies for mitigating its negative effects. As you read through this article, keep in mind three things: As you consider how you will address a particular scenario, think about whether you need to be proactive or […]

Relationships Crucial to Growth

Our client, a professional services firm with 25+ offices nationwide, developed a strategic growth plan with its primary lever being lateral acquisition of firms and solo practitioners with existing books of business.  Successful execution needed an aligned definition of a qualified acquisition target, and the organizational capabilities and resources to support the Principals tasked with […]

Clarity of Purpose Delivers Results

Our client, a non-profit organization, was being co-led by the three founders. Each founder had a distinct vision for the organizations’ goals and path forward. The misalignment among the leaders led to overall confusion and frustration among Staff, Volunteers, and Donors, which in turn resulted in consistent failure of the organization to meet its goals […]

Focused Lead Generation Drives Growth

Our client, a business-to-business solutions provider, relied on organic lead generation to grow the business.  However, with plans to accelerate growth, this would not deliver the results.  Several approaches were tried without the desired outcomes. First a SEO campaign was initiated to jump start leads; it was costly and generated unqualified inquiries which required the […]